Store Checkout 02 - zuleikallc.com

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Frequently asked questions

💳 What payment methods do you accept and is my payment secure?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and digital wallets including Apple Pay and Google Pay. All transactions are processed securely through Stripe, a PCI-DSS Level 1 certified payment processor used by millions of businesses worldwide. Your payment information is encrypted with bank-level SSL/TLS encryption and is never stored on our servers. You'll receive an instant email receipt with your order details after checkout.

📅 Do you offer payment plans, and how do they work?

Yes. We offer installment plans on all three website packages: Installment Plan - Bronze Plan Pay In 12 Months https://app.paythen.co/company/zuleikallc/plan/r3u86h477x Installment Plan - Silver Plan Pay In 24 Months https://app.paythen.co/company/zuleikallc/plan/3rm9aygpjh Installment Plan - Gold Plan Pay In 36 Months https://app.paythen.co/company/zuleikallc/plan/lavomu0sg6 Choose your payment plan at checkout or contact us https://zuleikallc.com/contact/ to discuss custom arrangements.

🚀 What happens immediately after I complete my purchase?

Within 24-48 hours of checkout, you'll receive: 1. ✅ An order confirmation email with your receipt and invoice 2. 📅 A link to schedule your kickoff consultation (typically within 3 business days) 3. 🔐 A email to collect your domain, hosting, and brand assets Your project officially begins after the kickoff consultation. Bronze projects launch in up to 6 weeks · Silver in up to 8 weeks · Gold in up to 10+ weeks from kickoff. Need it faster? Add Extra Fast Delivery ($300) to your order.

🔄 What is your refund and cancellation policy?

You can cancel at any time by emailing usprivacy@zuleikallc.com with your sign-up date, full name, and account details. - Within 24–48 hours of purchase: Eligible for a full refund minus a **30% cancellation/processing fee** - After 48 hours: No refunds on website packages - Non-refundable items: Add-ons, third-party costs (hosting, domains), and any services already executed - Monthly recurring services (e.g., Maintenance, SEO & Analytics): Cancel anytime; remaining month is non-refundable Full details are available in our Terms & Conditions https://zuleikallc.com/en/terms-and-conditions and Return Policy https://zuleikallc.com/en/return-policy

🛠️ What do I need to provide before the project starts?

To keep your project on schedule, please have these ready before the kickoff call: - 🌐 Domain name (e.g., from Porkbun) - 🏠 Pick a hosting plan with CPU that has 6 or more cores (we recommend ScalaHosting or Hostinger) Shared hosting is not recommended. - 🔑 Login access for your Google Search Console, Google Analytics 4, and Google Tag Manager. - 🎨 Brand assets — logo, fonts, color palette (or we can create them as an add-on) - 📱 Social media URLs and logins (if integrating) - ⚖️ Compliance logins if applicable. - ✍️ Existing content — text, images, videos (or order Website Copywriting as an add-on) Don't have everything yet? Don't worry. Our onboarding team will walk you through what's needed and help you fill any gaps.

❓ What if I have questions or need help during checkout?

We're here to help. You can reach us during business hours (Monday–Saturday, 8 AM – 6 PM CT): - 📞 Phone: 1.888.230.6360 (toll-free) - 📧 Email: support@zuleikallc.com - 💬 Contact form: zuleikallc.com/contact Not ready to buy yet? Schedule a free, no-obligation consultation to discuss your project, ask questions, and confirm the right package for your needs. We respond to all inquiries within 3-5 business days.